When placing an order in which we are to deliver goods to you via post, we require a physical street address. To assist us in processing your order, please also provide your land-line phone number. Please note that in most cases an authorized signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.
We offer a 7 day return policy on selected items based on manufacturer return policies. For further information not listed, please feel free to contact us.
Returns may not be accepted without a valid invoice number. For faster service, please have the following information on hand when emailing for a return order: customer name, invoice number and the reason for the return. All products returned MUST be 100% complete.
For warranty claims on faulty goods, if we receive a product that is found to be non-faulty, a non-fault fee may be payable.
Please note warranty will only cover manufacturers faults and will not cover damage as a result of non-intended use, cutting and vandalism.
Shipping charges on returned items are the customers responsibility; We will match the shipping method and pay for shipping on replacement or exchange item(s).
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.